Overview
We want you to be satisfied with Arci. This policy describes when and how we issue refunds for paid subscriptions. For questions, contact billing@flares.in.
1. Free plan
Arci is free to start — no credit card required. The free plan has no charges, so no refunds apply.
2. Paid subscriptions — cancellation
You may cancel a paid subscription at any time from Settings → Billing → Cancel plan. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date; we do not pro-rate or refund unused days for mid-cycle cancellations.
3. 7-day satisfaction guarantee (new subscribers)
If you upgrade to a paid plan for the first time and are not satisfied, you may request a full refund within 7 days of the initial charge. To claim this refund, email billing@flares.in from the address on your account. We will process the refund within 5–10 business days to your original payment method.
This guarantee applies once per account. It does not apply to renewals, plan upgrades, or usage-based overages.
4. Annual plans
Annual subscriptions are billed upfront for 12 months. If you cancel within 7 days of the annual charge (first-time subscribers only, per §3), you will receive a full refund. After 7 days, annual fees are non-refundable except in the circumstances described in §5.
5. Exceptional circumstances
We may issue a refund outside the 7-day window at our discretion if:
- A technical error on our side caused charges you did not authorise.
- The service was unavailable for a significant period due to our fault.
- Applicable consumer protection law requires a refund.
To request an exceptional refund, email billing@flares.in with a description of the issue. We review requests within 5 business days.
6. How refunds are processed
- Stripe (USD) — refunds appear on your card within 5–10 business days depending on your card issuer.
- Razorpay (INR) — refunds are credited within 5–7 business days to your original payment method.
We cannot issue refunds to a different card or bank account than the one used for the original payment.
7. Contact
- Billing & refunds: billing@flares.in
- Response time: within 2 business days